Communication

Overview

Good communication skills are highly important in the workplace and it gives you an added professional edge. From interpersonal skills to presentation skills, having good communication is essential when working with clients, co-workers, and superiors.

Objectives

Upon completion of the course, learners will be able to:

  • Be confident in their pronounciation and use of formal business English
  • Understand effective communication skills for accountants
  • Be able to attract clients with effective communication

What is covered

- Communication skills
- Client relations

 

Quick Tips

Communication Tips

Establish a relationship

Focus on abilities

Assess and reassess

Keep client informed

Eliminate distractions

Be aware of roadblocks

Use eye contact, listening skills, and gestures

Observe non-verbal cues

Explain your reasoning

Let the person know if you don't understand

Seng follow up emails

Keepe in touch!

 

Modules

Communication Skills

(a) PRONUNCIATION

- Improve your English and speak clearly [07:45]
- Mouth exercises for clear speech [11:13]
- Daily pronunciation [31:31]
- Pronounce professional words for clear speaking in the workplace [06:01]

   Improve your English and speak clearly [07:45]
   Mouth exercises for clear speech [11:13]
   Daily pronunciation [31:31]
   Pronounce professional words for clear speaking in the workplace [06:01]


 

(b) EFFECTIVE COMMUNICATION SKILLS FOR ACCOUNTANTS

Effective communication skills for accountants
- Why you should improve client communication in accounting [05:00]
- Mastering communication for accountants part 1 [19:32]
- Mastering communication for accountants part 2 [22:19]

  Why you should improve client communication in accounting [05:00]
   Mastering communication for accountants part 1 [19:32]
   Mastering communication for accountants part 2 [22:19]

 

(c) NON-VERBAL COMMUNICATIONS

- Non verbal communications in the office [04:48]
- Do actions really speak louder than words? [03:22]
Non-verbal communications 

   Non verbal communications in the office [04:48]
   Do actions really speak louder than words? [03:22]

 

Client Relations

(a) ATTRACTING CLIENTS

- How to attract big clients: Grow your accounting firm [02:03]
- The fake audit strategy explained [06:07]
- Top 10 client relationship management tips [06:42]
- Customer service vs customer experience [15:22]
Attracting clients and communicating better with them

   How to attract big clients: Grow your accounting firm [02:03]
   The fake audit strategy explained [06:07]
  Top 10 client relationship management tips [06:42]
  Customer service vs customer experience [15:22]

 

(b) COMMUNICATING WITH CLIENTS AND KEEPING IN TOUCH

- Four styles of communication in the workplace [08:14]
- Customer retension, loyalty, and repeat sales [07:21]
- Clients say "how much is it?" and you say..? [03:37]
- Keeping in touch with clients [01:56]
- Courtesy update! [00:58]

   Four styles of communication in the workplace [08:14]
   Customer retension, loyalty, and repeat sales [07:21]
  Clients say "how much is it?" and you say..? [03:37]
  Keeping in touch with clients [01:56]
  Courtesy update! [00:58]

 

(c) DEALING WITH DIFFICULT CLIENTS EFFECTIVELY

- Client exceptance or continuance [02:55]
- 9 tips for dealing with difficult clients [03:36]
- Let them vent [01:20]

  Client exceptance or continuance [02:55]
   9 tips for dealing with difficult clients [03:36]
  Let them vent [01:20]

 

ABOUT US

KLP LLP is a chartered accounting firm, serving over 400 clients from a range of industries locally, and across the region. Our clients include SMEs and listed companies.

ADD: 13A Mackenzie Road, Singapore 228676

TEL: +65 6227 4180

EMAIL: klp@klp.com.sg

OPERATING HOURS:
Mon to Fri 9am - 5pm
Closed on Sat, Sun and all public holidays
 

 

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